Coverage of Delivery
PANDORA Online Store Hong Kong only ship to addresses within Hong Kong & Macau including outlying islands (except PO Box addresses, Crooked Island (Kat O), Grass Island, Lo Wu, Mai Po, Man Kam To, Po Toi, Ta Kwu Ling, Tung Lung Chau, Tung Ping Chau, closed areas in airport, Sha Tau Kok and Lok Ma Chau). For deliveries outside of Hong Kong & Macau, please click the link at the left-top corner of our website to check our official online store location as well as to select your preferred country option.
In normal circumstances, orders are shipped within 1-2 working days after placed (except for orders requested with a scheduled delivery). Nevertheless, we endeavor to ship our orders as soon as we can whenever possible.
You may see our examples below for the approximate order lead time.
|Order placement before 12n.n||Estimated order arrival|
|Mon||Tue - Wed|
|Tue||Wed - Thur|
|Wed||Thur - Fri|
|Thur||Fri - Sat|
|Fri||Sat - Sun|
|Sat||Tue - Wed|
|Sun||Tue - Wed|
Remarks: Delivery to remote areas or outlying islands may require 1-2 additional working days where Macau 2-3 days.
All orders placed after 12n.n will be processed on the next working day. Our working days are from Mondays to Fridays.
The estimated order arrival time only applies to usual days. We may have another arrangement which will be published on our website (if any) during peak seasons e.g. Valentines’ Day, Mother’s Day and Christmas.
Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances. PANDORA carries no liability in these cases and recommends that orders are placed as early as possible.
Scheduled delivery not only allows you to ensure the parcel is delivering at a time most convenient to you, but more importantly it also allows you to plan your gift-giving schedule ahead.
During the checkout you will have an option to request a specific delivery date and time for the next 2 to 8 working days, including Sundays and public holidays, within three different timeslots i.e. 08:00-12:00, 12:00-18:00, or 18:00-21:00.
We will try our very best to deliver according to your preference but please excuse us if it is not perfectly met due to unforeseen scenarios such as possible delay in festive seasons, unattended shipping address and weather disturbances.
Please note that our scheduled delivery service do not cover the following areas:
|Peng Chau||Tai O|
All jewellery purchased from PANDORA Online Store is delivered in an exclusive PANDORA gift box, finished with our signature pink silk ribbon. In the gift box, grey foam inserts will be used to cover and protect your jewellery.
PANDORA logo on our shopping bag is beautifully printed with shiny plastic material. If you would like a shopping bag, you may add the quantity you want with an upper limit of 5 pieces per order in checkout at a cost of $0.5 each in compliant to the “Environmental Levy Scheme on Plastic Shopping Bags” levied by government. There are 2 sizes: 160 x 160 x 60 (mm) and 215 x 160 x 80 (mm). We provide the shopping bag(s) in the appropriate size according to the order items and the number of recipients.
If you would like additional personalized gift note card, Your card will be printed on quality light pink cardstock, placed in a pink envelope and placed inside the box with your purchased items. If you prefer a blank gift card, please type “blank gift card” in the specific text box.
At checkout you have the option to select additional PANDORA gift boxes and personalised gift notes if your order includes gifts for multiple recipients. This means your items will be perfectly packaged for your loved ones when they arrive at your address. However, it is not possible to ship one order to multiple addresses.
We are unable to ship out any additional packaging or gift note after an order has been placed.
Track your Order
When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.
Our orders are sent via courier service provided by Yamato Transport or SF Express depends on the area and must be signed for upon delivery. If there is no one available to sign for a delivery then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience. Please note that your parcel will be available at the depot on the next business day from the first delivery attempt.
Self-pickup Service – S.F. Stores and S.F. Express Service Centres
Self-pickup service at S.F. Stores and S.F. Express Service Centres is available upon selection in checkout page. You will receive SMS or phone notification from S.F. Express once the parcel is delivered to the service point. You can pick up the parcel at S.F. Stores or Service Centres upon verification. Please present SMS notification to the S.F. Service Points representative for parcels self-pickup at S.F. Service Points.
Click here to check the S.F. Store Network.
Click here to check the S.F. Service Center Network.
The shipping cost is $50 per order regardless of the number of items in the order. Free delivery will be applied automatically to your order in checkout when the purchase amount is over HK$500.