Contact Us


 

The PANDORA Online Store Customer Care Centre is always happy to help you.

Email us

Simply send us an email at cs.estore-hk@pandora.net. We will get back to you within 24 hours.

Call us

(Mon-Fri : 09:00 - 12:00 / 13:00 - 18:00) FREEPHONE number : +(852) 2136 4222

On 22th, 24th and 31st December the Centre will close at 13:00. 

The PANDORA Online Store Customer Care Centre is closed on the following Hongkong bank holidays in 2017:

• 1 January (The day following New Years Day)
• 28 - 31 January (Chinese New Year)
• 4 April (Ching Ming Festival)
• 14 - 17 April (Easter Holiday)
• 1 May (Labour Day)
• 3 May (The Buddhas Birthday)
• 30 May (Dragon Boat Festival)
• 1 July (Special Administration Region (SAR) Day)
• 2 October (The day following National Day)
• 5 October (The day following Mid Autumn festival)
• 28 October (Chung Yeung Festival)
• 25 December (Christmas Day)
• 26 December (The first weekday after Christmas Day)

 

If your query is related to a jewellery purchase in store, please contact your local store directly.

 

Click here to find your nearest store.


If you have a general enquiry about PANDORA HK products or services, please email pap.cs@pandora.net.